Refund policy
REFUND & RETURN POLICY
Last updated: October 8, 2026
60-DAY MONEY-BACK GUARANTEE
We stand behind our products with a 60-day money-back guarantee. If you are not satisfied for any reason, contact us within 60 days of receiving your order and we will issue a full refund of the product purchase price. This period begins on the date you receive your order.
HOW TO START A RETURN
1. Email support@jmgsoulco.com within 60 days of receipt and request a Return Merchandise Authorization (RMA) number. We reply within 24 hours. You can also reach us by phone at +1 (623) 320-4098.
2. We will provide return instructions and, where applicable, a return label.
3. Write the RMA number clearly on the outside of the package.
4. Send the product (opened or unopened) to the return address below.
Return address: JMG Contracting LLC, 5134 W Waltann Ln, Glendale, AZ 85306, USA
REFUNDS
Once your return is received and verified, we issue a refund to your original payment method. Refunds typically post within 3–5 business days, depending on your bank. You will never be charged more than the amount you approved at checkout.
DAMAGED, LOST, OR MISSING ORDERS
If your order arrives damaged, or does not arrive within 30 days of the estimated delivery window, contact us and we will replace it or refund it at your choice.
MEMBERSHIP CANCELLATIONS VS. PRODUCT REFUNDS
Your JMG Soul Co VIP membership is separate from any product purchase. Cancelling your membership stops future membership charges but is not itself a product refund. Membership fees already billed are not refundable unless required by law; to avoid a membership charge, cancel before your next billing date (see Subscription & Auto-Renewal Terms: https://jmgsoulco.com/pages/subscription-billing-terms). If you believe you were charged in error, contact us and we will make it right.
Contact: JMG Contracting LLC, 5134 W Waltann Ln, Glendale, AZ 85306 · Mon–Fri 9 AM–5 PM MST · +1 (623) 320-4098 · support@jmgsoulco.com
Billing descriptor: JMG* JMGSOULCO.COM